Wellington Builders  & Renovation Experts

**Initial Contact & Understanding Your Vision:** You reach out to Kiwi Built via email, call, or our website contact form. We promptly respond using your preferred method to understand the scope of your project and confirm if our services align with your needs. We then arrange a convenient site visit to see the space and discuss your ideas in detail. Benefit to you: We listen carefully to your aspirations right from the start, ensuring we're the right fit for your project and setting the stage for a clear understanding of your goals. **On-Site Consultation & Preliminary Assessment:** During the site visit, we'll walk through your project, discuss your vision, and assess the existing space. We may ask for any existing plans or photos to gain a comprehensive understanding of your requirements before moving forward. Benefit to you: You receive expert advice and initial insights based on a firsthand look at your project, allowing us to be well-prepared and provide the most relevant guidance from our first meeting. **Detailed Pricing & Planning:** If you're happy to move forward, we'll provide a clear and comprehensive preliminary agreement. This allows our team to dedicate the necessary time and expertise to thoroughly price your project, explore all options, and develop a detailed plan. Pricing usually takes 4–6 weeks. Benefit to you: This ensures you receive an accurate and transparent quote, minimising the risk of unexpected costs and providing a solid foundation for a successful build. Plus, this fee is fully credited should you choose Kiwi Built to bring your vision to life. **Transparent Budget Presentation, Project Software Access & Guarantee Options:** During our on-site budget meeting, we'll detail your project's financials, give you access to BuilderBase (our own open-book project management platform), and walk you through the Master Builders 10-Year Guarantee. We'll explain the benefits and costs associated with this added protection, allowing you to decide if it's the right choice for your peace of mind. Benefit to you: You gain full transparency into your project costs (tailored to your contract type), convenient access to project updates, and the opportunity to understand and decide on a valuable long-term guarantee for your home. **Contract Finalisation & Digital Signing:** Once you're happy with the finalised pricing and have made a decision regarding the Master Builders Guarantee, we'll prepare a clear and comprehensive contract reflecting all agreed-upon terms (fixed price or charge-up). We'll then schedule a convenient signing meeting where we'll guide you through the contract, answer any final questions, and sign the contract together. You'll receive a copy of the signed contract by email and in BuilderBase for your records. Benefit to you: You'll have a clear and legally binding agreement outlining the scope of work, timelines, and financial commitments, providing you with security and peace of mind. **Project Mobilisation & Scheduling:** Following the contract signing, a deposit will be arranged to secure your place in our work schedule. While you handle this, our team will be working diligently behind the scenes. This includes finalising the project schedule, coordinating timelines with our trusted subcontractors, and ordering long-lead-time items such as windows and doors to ensure a smooth start. Throughout, you'll receive updates on our progress via email, and you can also view daily logs of behind-the-scenes work in BuilderBase, so you're informed even before physical work begins. Benefit to you: Securing your spot in our schedule ensures your project moves forward promptly. Our proactive ordering of materials helps prevent delays, and our regular updates keep you in the loop and demonstrate our commitment to efficient project management. **On-Site Work Begins & Transparent Progress Tracking:** Once the schedule is finalised and materials are ready, our skilled team will arrive on-site to begin the physical work on your project, establishing a safe and organised work environment. From this point forward, you'll see tangible progress each day. Whether you're local or remote, you can stay fully informed through BuilderBase. Our team will provide daily logs detailing the work completed, upload photos showcasing the progress, and send you a comprehensive weekly report summarising achievements and outlining the schedule for the upcoming week. Benefit to you: You'll witness your vision taking shape firsthand (or virtually!), with complete transparency into the daily progress and a clear understanding of the project's momentum and future milestones. This regular communication and visual updates provide peace of mind and ensure you're always in the loop. **Final Inspections, Snag List & Seamless Handover:** As your project nears completion, we'll conduct two thorough "snag list" meetings with you. The first is to collaboratively identify any outstanding items or touch-ups that need attention to ensure everything meets your standards. Our team will then diligently address these items. The second meeting is to finalise the snag list, confirm your complete satisfaction, and celebrate the handover of your newly completed space. At this point, we'll complete a Practical Completion Certificate with you, which also initiates the process for your Master Builders 10-Year Guarantee, if applicable. Benefit to you: You have multiple opportunities to ensure every detail of your project is completed to your satisfaction. Our collaborative approach to the snag list process guarantees a high-quality finish and a seamless transition into enjoying your new or renovated home, backed by the potential long-term security of the Master Builders Guarantee.